Delivery Information

Our aim is to deliver your goods on time, securely and economically, normally 2/3 working days from the dispatch date, (the majority of orders are processed next working day) however there are times due to circumstances outside our control, such as, special orders, whereupon we are waiting for goods from our suppliers or perhaps personalised orders including engraving or printed goods which may take longer.  We will always let you know though.

NB: Opening hours for Penfax on-line and mail order are 10:00 am – 5:00 pm Monday – Friday.  We do not process orders on Saturdays, Sundays or Bank Holidays, any orders which arrive on these days will be processed at the next most convenient working day.

We use several courier organisations and will choose the most appropriate for your order all orders will be sent securely usually via a signed for service, this will allow all goods to be tracked and arrive at their destination promptly.  Local orders may even be delivered on bike – we like cycling.

In most circumstances a signature will be required to ensure goods arrive safely.

All orders to United Kingdom (Mainland) over £20.00 include FREE standard delivery.  

For order values under £20.00, a charge of £2.95 will be added to your order


All orders to Europe under £20.00 a charge of £8.95 will be added to your order; order between £20.00 up to £250.00 a charge of £12.95 will be added and orders over £250 include FREE delivery. 

International Shipping

All orders dispatched to 'Rest of the World' under £20.00, a charge of £12.95 will be added; orders between £20.00 - £250.00 a charge of £16.95 will be added and orders of £250.00 a charge of £25.95 will be added.  

Type - Standard, tracked service via Royal Mail or similar courier

All orders are subject to stock availability

  • By phone: 01434 600703
    Opening hours:
    Monday to Friday: 10:00 am to 5:00 pm
    Saturday: 10:00 am to 5:00 pm (shop only).
    Sunday: seasonal only
    Please have your order details ready - product description and size and colour if applicable.
  • Click and Collect, at the shop, Penfax, 14 Market Street, Hexham, Northumberland. NE46 3NU.