Our aim is to deliver your goods on time, securely and economically, normally 2/3 working days from the dispatch date, (the majority of orders are processed next working day) however there are times due to circumstances outside our control, such as, special orders, whereupon we are waiting for goods from our suppliers or perhaps personalised orders including engraving or printed goods which may take longer. We will always let you know though.
NB: Opening hours for Penfax on-line and mail order are 10:00 am – 5:00 pm Monday – Friday. We do not process orders on Saturdays, Sundays or Bank Holidays, any orders which arrive on these days will be processed at the next most convenient working day.
We use several courier organisations and will choose the most appropriate for your order, all orders will be sent securely usually via a signed for service, this will allow all goods to be tracked and arrive at their destination promptly. Local orders may even be delivered on bike – we like cycling.
In most circumstances a signature will be required to ensure goods arrive safely.
United Kingdom
All orders to United Kingdom over £50.00 include FREE Royal Mail Signed For - 1st Class.
For order values under £50.00, a choice of 1st or 2nd class is available (NOT Signed For)
Next Day Delivery (guaranteed by 1pm next working day) is available on all orders and pricing is as shown below:
|
Weight
|
Price for Next Day Delivery
|
|
0-100g
|
£6.50
|
|
101g-500g
|
£7.30
|
|
501g-1000g
|
£8.60
|
|
1001g-2000g
|
£11.00
|
|
2kg to 10kg
|
£26.60
|
For same-day dispatch, orders must be placed before 2pm. Otherwise orders are usually processed within 1-2 days.
Europe
| Weight |
International Standard |
International Tracked & Signed for |
| Under 250g |
£4.40 |
£9.00 |
| 251g - 500g |
£6.50 |
£10.50 |
| 501g - 1000g |
£8.60 |
£12.50 |
| 1001g - 1500g |
£10.85 |
£14.50 |
| 1501g - 2000g |
£12.05 |
£15.20 |
Orders are usually process within 1-2 days
Rest of World
| Weight |
International Standard |
International Tracked & Signed for |
| Under 250g |
£5.50 |
£10.10 |
| 251g - 500g |
£8.45 |
£12.90 |
| 501g - 750g |
£10.90 |
£15.10 |
| 751 - 1000g |
£13.30 |
£17.30 |
| 1001g - 1500g |
£16.25 |
£19.65 |
| 1501g - 2000g |
£18.25 |
£21.05 |
Orders are usually processed within 1-2 days
All orders are subject to stock availability
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By phone: 01434 600703
Opening hours:
Monday to Friday: 10:00 am to 5:00 pm
Saturday: 10:00 am to 5:00 pm (shop only).
Sunday: seasonal only
Please have your order details ready - product description and size and colour if applicable.
-
Click and Collect, at the shop, Penfax, 14 Market Street, Hexham, Northumberland. NE46 3NU.
